OEM/ODM Customized Services
With a professional, scientific, and hygienic management system, the company ensures strict testing and control throughout the entire process, from product design and development to manufacturing. This has earned it a broad domestic sales market.
KeMing also exports its products to Europe, the United States, Japan, South Korea, the Middle East, and Southeast Asia, where they have received widespread praise.
Service Process
01
Customer inquiry
Customers contact us via website, email,social media, or online platforms to discussproduct requirements,customizationrequests,or wholesale inguiries. We supportmultiple languages and promise a promptresponse within 24 hours
02
Requirement Confirmation
We will discuss the reguirements with thecustomer in detail, covering product models,materials,specifications, quantities, packagingoptions, and lead times. We will provideprofessional advice and arrange sample confirmation if needed.
03
Quotation & Sampling
We will provide a quotation based oncustomer requirements.lf customization orbranding is needed, we can offer samplingservices to confirm all details.The sample leadtime is 3 -7 days, and we supportcustomization of logo, packaging, materials,etc.
04
Order Confirmation & Payment
Once the order is confirmed, a purchasecontract is signed, and the customer pays thedeposit (usually 30%). We will then arrangeproduction.We support multiple paymentoptions, including T/T, PayPal, L/C, etc. Thecontract terms are clear and transparent
05
Production & Quality Control
Production is arranged according to theorder. Our team will follow up theprocess, provide progress updates, andconduct full inspection or samplinginspection after completion. We have aprofessional QC team and support third-partyinspection.
06
Packaging & Shipping
We will provide standard or customizedpackaging according to clientrequirements,arrange logistics, andprovide shipping and customs clearancedocuments. We offer various shippingoptions, including sea, air, or express,and support logistics tracking
07
After-sales Consultation
After receiving the product, customerscan consult us on product usage. We willhelp customers fully understandproduct functions and operating methods.
08
After-sales Repair & Warranty
If the product malfunctions or getsdamaged, we will provide timely repairservices or spare parts replacement.Wepromise free repair or replacementwithin the warranty period and offerpaid repair services for products beyondthe warranty period.
Our Advantages
Strong R&D Innovation
KeMing holds over 80 patents and launches 3 - 5 new products monthly. Founded by Mr.Yuan Guohai, who contributed to IKEA product design, we have strong innovation and industry influence, meeting market demands with novel products.
Professional Production
Our 8,000-sqm factory is equipped with advanced machinery like CNC and stamping machines. With over 10 years of stainless steel manufacturing experience, our skilled workforce ensures product quality and stable supply.
Extensive Sales Network
Our products are exported to multiple regions, including Europe, the US, and Japan. We partner with global brands like Starbucks and TikTok. In the domestic market, we cooperate with 80% of well-known coffee equipment brands, enjoying high market recognition.
Comprehensive Services
We offer all-round professional services from consultation to after-sales support. With standardized processes and a "win-win" philosophy, we ensure customer satisfaction by providing excellent coffee equipment experiences.
One stop shopping for coffee utensils, making the coffee journey easier!
Contact Us
Add: No. 33-8 Fengshan Avenue, DuRuan Town, Pengjiang District, Jiangmen City, China
Web: www.kmhouseware.com